In general the system is looking really good.
under review
P
Pam Collings
Well done! It allows you to get to places in multiple ways so caters well for different thought processes.
Just one little thing if you think you need it - I just rejected an invoice because the provider did not charge correctly. However, there was no chance to put in a reason for the rejection. This is something you've had in past systems. I don't know if that has been to help you or to be like a note for the participant/carer to know why they rejected it. So I just thought I would bring it to your attention in case it has slipped through the cracks. It is possible that is still coming though, I guess.
Thanks for all your work on this system. It's much appreciated.
I hate the Canny feedback system though.
Justine - Kismet Team
marked this post as
under review
Hi Pam,
Thank you so much for the kind words! We really appreciate you taking the time to share additional feedback too.
Adding a clear rejection reason has been on our radar for a while, and it’s something we’ll be looking into - stay tuned! 👀
We've just started to use Canny as a tool to capture feedback - sorry to hear it has not been great so far! We will keep a pulse on it.
In the meantime, we always welcome and love to hear any other feedback you have. We also recently opened up a new booking page in case you wanted to book some time to chat with us over Teams. https://outlook.office.com/bookwithme/user/b4ceae3a82d94e79aaf24712e1d8d786@kismet.healthcare/meetingtype/e_dad0YyfE6hh9thaXm6aA2?bookingcode=83bdd104-1e92-437d-955a-00f0c4f105eb&anonymous&ismsaljsauthenabled&ep=mlink
Thanks again Pam,
Justine - Kismet Team 🖤