Not sure if I like the new system.
D
Deb Davidson
It seems slower and the last two weeks I have had to chase invoices, and as we speak I have invoices date 6th November. This is frustrating the change over from previous plan manager was made as I had not had a problem with the old way. Now you cannot see if you have entered the invoice, like the other one, which assists with admin and pay role. Yes I can see a whole page of paid invoices, however my end has a page of unpaid invoices. The idea is to have a quicker process from entering to NDIS payment but if they are being entered quickly to start then the end result is delayed Workers need to be paid for the shifts they do, Thank You and I really hope you iron out these issues, as I cannot delay my staff pay run.
D
Deb Davidson
Ongoing Issues with Implementation
It has been several weeks since the new plan manager system
was introduced, and I remain unconvinced of its ability to deliver a smoother process. Rather than alleviating administrative burdens, I have been left waiting for weeks to receive payments and gain visibility over my invoices.
Financial Impact on My Business
This delay has placed a considerable strain on my business, particularly when it comes to paying my staff members. Each day, I find myself financially disadvantaged, as I am forced to compensate my support workers using my own personal funds while my invoices are still being processed.
Implications for Family and Clients
Due to these ongoing challenges, I am experiencing doubt about recommending this plan manager to my family and clients. The current system does not inspire confidence and is affecting both my operations and those who rely on my support.
I hope that this is repaired and I see some kind of improvement as having conversations with all of my people we are considering a change of plan manager that has a different portal that they work with